Frequently Asked Questions
The hub for common EUnifyer questions. If your question is topic-specific, you’ll find it inline on the relevant guide — links below take you straight to those sections.
How do I connect Outlook, Thunderbird, or Apple Mail to my EUnifyer mailbox?
Use IMAP (imap.eunifyer.com, port 993, SSL/TLS) for incoming and SMTP (smtp.eunifyer.com, port 587, STARTTLS) for outgoing. Username is your full email address; the password is an app password you generate from Settings → App Passwords (your normal sign-in password won’t work for IMAP/SMTP).
Full walkthrough with client-specific steps: Use with Desktop Client.
Can I add my own custom domain? Yes. Verify your domain in the admin panel and EUnifyer handles MX, SPF, DKIM, and DMARC records for you. See Set Up Email.
Shared mailboxes, aliases, distribution lists — what’s the difference?
- Shared mailbox — a real inbox multiple people can read and reply from.
- Alias — an extra address that delivers to your existing inbox.
- Distribution list — one address that fans out into individual inboxes.
Topic-specific Q&A: Shared Mailboxes & Aliases FAQ →
Account
I forgot my password. Go to the sign-in page, click Forgot password, and follow the email link. Admins of an organisation can also trigger a password reset for any of their users from the admin panel.
Does EUnifyer support SSO? Yes — EUnifyer is identity-brokered through Keycloak and supports OIDC, SAML, and federation with Azure AD / Entra ID, Google Workspace, and other identity providers. See Connect External Systems for the federation pattern.
What are app passwords and when do I need one? App passwords are dedicated, revocable credentials for protocols that don’t support browser-based sign-in (IMAP, SMTP, CalDAV, CardDAV). You can generate up to 10 from Settings → App Passwords. See Use with Desktop Client for the full setup.
Can I enable two-factor authentication? Yes — TOTP (Google Authenticator, 1Password, Authy) is supported per-user. Organisation admins can enforce 2FA org-wide.
Integration
Can EUnifyer connect to our existing systems (HR, ERP, education portals, CRMs)? Almost certainly yes. EUnifyer speaks standard protocols — OIDC, OAuth 2.0, IMAP/SMTP, CalDAV, CardDAV, REST — so anything that works with Google Workspace or Microsoft 365 underneath also works with EUnifyer. Vendor playbook + common objections: Connect External Systems FAQ →
Can I keep my existing M365 / Google setup running while I evaluate? Yes. Federate EUnifyer with your existing IdP, run delta sync, and migrate systems one at a time. There’s no big-bang cutover. See Integration Overview.
Does sync run continuously? Sync runs on a schedule (default 12 hours, custom cron supported) and processes data for users already imported into EUnifyer. Topic-specific Q&A: Continuous Sync FAQ →
What about CRMs and partner systems — can they pull data from EUnifyer? Yes, via the Developer API (OAuth 2.0 for user-context apps, service accounts for server-to-server, partner API for resellers/MSPs).
Migration
How long does migration from Microsoft 365 or Google Workspace take? Initial setup is a few hours; the data import itself runs in the background and takes anywhere from 4 to 24 hours depending on volume. Coexistence runs as long as you need. Full breakdown: Connect External Systems FAQ → How long does migration take?
What gets imported? Email (full archive), calendar (full history), contacts, and Drive files including folder structure. See Import Your Data (Personal) and Import Organisation Data.
Can I migrate just one user as a pilot? Yes — personal imports run per-user. Once you’re happy, run the organisation-level import for everyone else.
What if we already built integrations against Microsoft Graph? EUnifyer’s REST API covers the same surface (mail, calendar, contacts, files, identity). The endpoints differ but the data model is similar — see Migrate from Google Workspace and the Developer API reference.
Data
Where is my data stored? In the EU, on infrastructure under EUnifyer’s control. No data is proxied through, relayed to, or dependent on servers outside Europe. Full breakdown on the Transparency Centre .
Is data encrypted? Yes — encrypted at rest and in transit (TLS 1.2+). Chat messages are end-to-end encrypted using the Olm/Megolm protocol.
Can I export my data? Yes. Mail (IMAP), calendar (iCal/CalDAV), contacts (vCard/CardDAV), and files (Drive REST + delta sync) all support standard export formats so you’re never locked in.
What’s the backup story? EUnifyer follows a 3-2-1 backup strategy with offsite copies in a separate EU jurisdiction. Recovery is admin-driven from the back-office.
Developer
How do I get API access? Sign in, go to Settings → Developer → Personal Access Tokens for scripts, or register an OAuth 2.0 app for production integrations. See Developer API.
Which auth flow should I use?
- OAuth 2.0 with PKCE — apps acting on behalf of a user.
- Service account — server-to-server automations.
- Personal Access Token — scripts, CLI tools, legacy integrations.
Decision guide: Authentication Overview.
Are there rate limits?
Yes — per-organisation, varying by plan. Read the RateLimit-* response headers and back off on 429. Details: Rate Limits.
Do you have webhooks? Yes — signed, real-time event notifications for Drive, Sites, Calendar, and organisation changes. See Webhooks.
Is there a partner / reseller API? Yes. Provision customer organisations, users, teams, and subscriptions programmatically. See Partner API.
Still stuck?
Email support@eunifyer.com — we read every message and usually reply within one working day. If it’s a public bug or feature request, post on feedback.eunifyer.com so others can vote on it.